Ileana Ferretti
Hollywood,FL
Summary
Organized and dependable successful at managing multiple priorities with a positive attitude. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
10
10
years of professional experience
Work History
Customer Service Assistant
Garcia Drywall
04.2023 - Current
- Answered customer questions about product availability and shipment times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained clean and organized work environment to maintain customer safety
- Responded to customer calls and emails to answer questions about products and services
- Collaborated with other departments to guarantee customer satisfaction
Finance Officer
Bank Of Finance
04.2014 - 02.2015
- Vehicle insurance officer, customer service, providing accreditations for insurance claims and/or loans in vehicle industry .
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals
Education
Commercial Accounting -
Central American Trade
Managua Nicaragua11.1989
High School Diploma -
Center Experimental Mexico
Managua, Nicaragua11.1984
Skills
- Typing/word processing
- Empathy
- Reliable
- Team work
- Cash Handling
- Complaint resolution
- Shipping procedures understanding
- Key holder experience
Languages
Spanish
Full Professional
English
Elementary
Timeline
Customer Service Assistant
Garcia Drywall
04.2023 - Current
Finance Officer
Bank Of Finance
04.2014 - 02.2015
Commercial Accounting -
Central American Trade
High School Diploma -
Center Experimental Mexico
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