Ileana Gutierrez

• Skilled in interpreting caller emotions through tone of voice and adjusting communication style for effective interactions, enhancing member experiences.
• Experienced in meticulous note-taking, accurate message relay, and systematic customer data management, demonstrating proficiency in handling large call volumes.
• Expert in active listening, facilitating problem-solving discussions with callers, and understanding their needs to ensure effective communication.
• Maintained a clean and organized workspace in compliance with health and safety standards, promoting a safe environment for members.
• Oversaw comprehensive retail inventory processes, ensuring efficient restocking, precise sales monitoring, and proactive ordering to support sales goals.
• Managed appointment scheduling and member inquiries through professional communication, ensuring a seamless experience for all members.

• Delivered exceptional service by accurately processing food and drink orders, significantly enhancing customer satisfaction through extensive menu knowledge, and tailored recommendations.
• Mixed and served a diverse range of cocktails and beverages, ensuring strict adherence to safety and alcohol service regulations.
• Maintained a pristine and organized bar and dining area, complying with health and safety standards, to foster a welcoming environment.
• Collaborated effectively with kitchen staff and team members to provide prompt and efficient service in a fast-paced setting.

• Increased sales through strategic upselling of daily specials, drinks, and appetizers, demonstrating a keen understanding of customer preferences.

• Monitored inventory levels and communicated stock needs to management, ensuring a well-stocked bar to meet customer demands.

• Provided prompt and engaging service to nightclub patrons, enhancing the energetic atmosphere through excellent communication and interaction.
• Skillfully mixed and served specialty cocktails, with a focus on speed and precision, in a high-volume environment, ensuring customer satisfaction.
• Ensured compliance with alcohol regulations while maintaining a vibrant and welcoming bar area.
• Managed cash and card transactions, maintaining an accurate register and ensuring timely, correct change for customers.