Ileana Pena Ibarra

• Greeted patients and ensured a welcoming environment at the healthcare facility.
• Scheduled appointments using the electronic health record system efficiently.
• Managed incoming calls and responded to patient inquiries promptly.
• Collected patient information while maintaining confidentiality and data integrity.
• Educated patients on available services and healthcare resources.

• Completed day-to-day duties accurately and efficiently.

I was in charge of reaching out to patients to follow up on appointments and referrals needed.

I was in charge of helping patients choose and connect with providers and locations for Annual Open Enrollment.

• Assisted patients with scheduling appointments and managing health records.
• Provided great customer service, answering questions and providing information to ease check in process and continuation of care for patients.
• Collaborated with healthcare teams to ensure accurate patient information transfer.
• Educated patients on insurance benefits and coverage options effectively.
• Responded to customer inquiries via phone and email promptly and professionally.