Ileana SOSA
Miami Gardens,FL
Summary
Dynamic Sales Associate with proven expertise at Lowes Distribution Center, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction and boosting sales through effective problem-solving and teamwork. Skilled in POS system operation, consistently maintaining inventory accuracy and promoting a welcoming shopping environment.
Overview
2017
2017
years of professional experience
Work History
Sales Associate
Lowes Distribution Center
Davie, FL
2016 - 2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and organization.
- Operated warehouse equipment, ensuring safe handling of merchandise during loading and unloading.
- Collaborated with team members to streamline processes and improve operational efficiency.
- Monitored product displays and ensured adherence to company merchandising standards.
- Resolved customer complaints effectively, contributing to increased satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Lowes Distribution Center
Staten Island, NY
01.2006 - 03.2016
- Implemented safety protocols to promote a secure working environment for all staff.
- Trained new associates on standard operating procedures and customer service best practices.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Parks Maintenance Worker
NYC Parks Department
Staten Island, NY
04.2002 - 2005
- Maintained park landscapes through regular mowing, trimming, and planting to enhance aesthetic appeal.
- Operated landscaping equipment including mowers, trimmers, and blowers for efficient park maintenance.
- Collaborated with team members to ensure timely completion of maintenance schedules and tasks.
- Conducted routine inspections of park facilities to identify repair needs and safety hazards.
- Implemented best practices for waste management and recycling initiatives within park areas.
- Participated in training programs to enhance skills, ensuring continuous improvement in job performance.
- Developed seasonal maintenance plans to optimize resource allocation and improve operational efficiency.
- Kept grass, trees and landscaping beds in professional condition with regular care.
- Handled minor repairs on park equipment ensuring that all facilities function efficiently.
- Contributed to team efforts in emergency situations such as storm damage clean-up or search-and-rescue operations.
Education
High School Diploma -
Pablo Casals
Puerto Rico Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Cash handling
- Cash register operation
- Stocking and receiving
- POS system operation
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Lowes Distribution Center
01.2006 - 03.2016
Parks Maintenance Worker
NYC Parks Department
04.2002 - 2005
Sales Associate
Lowes Distribution Center
2016 - 2024
High School Diploma -
Pablo Casals