Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Certification
Timeline
RegisteredNurse
Ileana Velazquez

Ileana Velazquez

Orlando

Summary

Dynamic and results-driven professional with leadership experience at Walmart, excelling in guest satisfaction and performance tracking. Proven ability to enhance team productivity through effective coaching and problem resolution. Strong clinical judgment and communication skills, adept at managing complex cases and ensuring compliance in fast-paced environments.

Newly graduated nurse (BSN December 2024) actively preparing for the NCLEX to become a licensed RN.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work History

Team Lead

Walmart
10.2017 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Clinical Utilization Review Management Assistant

HIMA San Pablo Hospital
02.2011 - 06.2016
  • Utilization Review Coordinator is responsible for scheduling and completing concurrent reviews with Insurance Pre-Certification Companies
  • Monitors all documentation accuracy and clinical compliance required Provide coaching to team members as needed regarding effective clinical documentation
  • Prepares clinical information for each concurrent review directly from medical record
  • Schedules and performs concurrent reviews with Pre-Certification companies for all levels of care
  • Maintains Utilization Review Census with up-to-date authorization information necessary notations
  • Maintains each client's Utilization Review chart with current authorization information and relevant notes in EMR system
  • Schedules and performs basic benefit verifications for clients with no authorization policies, lapses in coverage, or COBRA benefits
  • Communicates regularly with Medical Team, Clinical Therapists and Case Managers.
  • Facilitate effective communication between members of the treatment team
  • Monitors daily census and identify barriers to discharge
  • Through understanding of compliance, policies and procedures regarding medical utilization management functions
  • Participate in daily huddles
  • Adheres to all company policies and procedures
  • Attitude demonstrates positive approach and commitment reflecting professionalism and ethical standards
  • Perform other duties as assigned by the supervisor and/or director
  • Maintained a high level of confidentiality while handling sensitive information rel ated to personnel matters or legal issues within the organization.
  • Prepared and charted data and metrics for detailed status reports.
  • Streamlined communication between departments, enhancing operational efficiency with establishment of clear protocols.

Education

Bachelor of Science - Nursing Science

Caribbean University
Bayamon, PR
12.2024

High School Diploma -

Miguel De Cervantes Saavedra
Bayamon, P.R.
05.1991

Phlebotomy

Professional Academy of Health
Kissimmee, FL
07.2016 - 02.2017

Skills

  • Guest Satisfaction
  • Leadership
  • Time Management
  • Merchandising and Display
  • Behavior Identification
  • Performance Tracking and Evaluations
  • Problem Resolution
  • Interpersonal and Written Communication n
  • Complex Cases
  • Clinical Judgment

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Flexible work hoursWork-life balanceCareer advancement401k matchHealthcare benefitsPaid time offPaid sick leave

Certification

  • PT - Phlebotomy Technician

Timeline

Team Lead

Walmart
10.2017 - Current

Phlebotomy

Professional Academy of Health
07.2016 - 02.2017

Clinical Utilization Review Management Assistant

HIMA San Pablo Hospital
02.2011 - 06.2016

Bachelor of Science - Nursing Science

Caribbean University

High School Diploma -

Miguel De Cervantes Saavedra

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