Summary
Overview
Work History
Education
Skills
Timeline
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Ileana Walker

Tampa,FL

Summary

Adept at managing high-stress situations, I enhanced customer loyalty at Health Care Market Place through empathetic dispute resolution. My tenure as a Phlebotomist at CSL Plasma and One Blood showcases my precision in specimen handling and patient care, marrying my critical thinking with active listening to elevate patient experiences and ensure accurate testing outcomes.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Health Care Market Place
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Phlebotomist

CSL Plasma
05.2024 - Current
  • Enhanced patient experience through compassion during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Phlebotomist

One Blood
02.2022 - 05.2024
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Education

Associate of Arts - Paralegal Studies

Hillsborough Community College
Tampa, FL
05.2025

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Timeline

Phlebotomist

CSL Plasma
05.2024 - Current

Phlebotomist

One Blood
02.2022 - 05.2024

Customer Service Representative

Health Care Market Place

Associate of Arts - Paralegal Studies

Hillsborough Community College

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Ileana Walker