Ileana A. Weiner Molina
South Burlington,VT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and and committed to maintaining professional relationships throughout the company.
Overview
2
2
years of professional experience
Work History
E-Commerce Specialist
Shaw's Supermarket
11.2023 - Current
- Managed inventory levels for accurate stock-keeping, reducing backorders and maintaining customer satisfaction.
- Streamlined order fulfillment processes, enhancing efficiency and reducing delivery timeframes.
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Displayed positive, professional, friendly and high-energy willingness to assist customers.
- Managed customer service inquiries and complaints for customer satisfaction.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Front End Associate
Shaw's Grocery Store
05.2022 - 11.2023
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Nursing
University of Vermont
Burlington, VT05.2028
High School Diploma -
Rice Memorial High School
Burlington, VT06.2024
Skills
- Organizational abilities
- Creative Thinking
- Customer Service
- Problem-Solving
- Time management skills
- Reliable and Responsible
Timeline
E-Commerce Specialist
Shaw's Supermarket
11.2023 - Current
Front End Associate
Shaw's Grocery Store
05.2022 - 11.2023
Bachelor of Science - Nursing
University of Vermont
High School Diploma -
Rice Memorial High School
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