Ilene Harris

Schedule appointments for a variety of different departments and locations within Ochsner. Transfer calls and escalate calls as needed to correct department or supervisor. Assist with online portal requests from patients MyOchsner. Assist other Ochsner employees in scheduling various appointments. Register new patients information into the Epic database. Train new agents to maneuver Epic, sales force, and Sharepoint as scheduling resources. Successfully deescalate calls to provide to meet the necessities of the patient.

• Created and distributed invoices and processed incoming payments to keep records accurate and current.
• Managed the collection process effectively by maintaining open lines of communication, leading to fewer outstanding balances.
• Set up and updated Excel spreadsheets to track financial data.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Reduced invoice errors with meticulous data entry and thorough verification procedures.
• Input financial data and produced reports using SFO.

• Managed and maintained data entry of invoices within a timely manner
• Organized and processed daily payments, financial deposits, and outstanding balances
• Reviewed daily invoice payments as well as special onsite merchandise sales
• Distributed daily receipts for payments and input the necessary deposit information into the SFO database
• Properly processed payroll and weekly paperwork into Human Resources
• Assisted in leading camp activities, instructing staff their duties, organizing weekly staff schedules, along with a rotating block schedule for campers.

• Provided friendly and informative customer service in order to create a welcoming and pleasant atmosphere for incoming customers
• Assisted in completing purchases along with multitasking in assessing other oncoming orders
• Other responsibilities included proper opening, closing, and balancing of cashiers drawer
• As well as the necessary daily cleaning and organization procedures
• Prepared the necessary components for the daily menu change, in a high volume quantity, at a fast pace
• Properly stored and compiled the elements for the everyday changes as needed
• Responsibilities also included to stay informed and follow the Louisiana Department of Health's rules and regulations
• Assisted in the daily organization and everyday sanitation.

• Supervised children from ages four to twelve
• Planned daily activities ranging from arts and crafts, outdoor and indoor games, story time, and field trip days
• All while maintaining a positive and energetic professional demeanor with children, parents, and other staff.

• Supervised children from ages four to twelve
• Planned daily activities ranging from arts and crafts, outdoor and indoor games, story time, and field trip days
• All while maintaining a positive and energetic professional demeanor with children, parents, and other staff.

• Supervised children from ages four to twelve
• Planned daily activities ranging from arts and crafts, outdoor and indoor games, story time, and field trip days
• All while maintaining a positive and energetic professional demeanor with children, parents, and other staff.