Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ilene Keophongsavanh

Tomball,TX

Summary

Resourceful Operations & Client Services professional with 10+ years of experience streamlining workflows, optimizing administrative processes, and delivering exceptional client support. Skilled in SAP, scheduling, and cross-functional coordination, with a proven ability to enhance accuracy, ensure compliance, and improve overall team performance.

Overview

12
12
years of professional experience

Work History

Office Manager/Administrative Assistant

Satellite Chemical
07.2022 - 01.2025
  • Led full-cycle office operations including payroll, scheduling, HR support, and resource allocation.
  • Streamlined administrative workflows using SAP, enhancing efficiency and reducing errors.
  • Coordinated executive calendars and facilitated onboarding for new hires.
  • Maintained accurate documentation and ensured compliance with company protocols.

Life Insurance Agent

IntelliOne Financial Partners
06.2021 - 2024
  • Built and maintained client portfolios through strategic needs analysis and customized policy recommendations.
  • Ensured compliance and confidentiality by maintaining accurate and secure client documentation.
  • Improved customer satisfaction through consultative service and claims workflow optimization.

Sale Representative

Executive Tint
08.2018 - 10.2021
  • Managed lead generation, customer retention, and sales closing in a competitive service market.
  • Developed appointment and payment strategies that increased revenue and referral business.
  • Leveraged product knowledge to deliver tailored solutions and boost customer satisfaction.

Administrative Assistant

Auto Spec
01.2013 - 05.2017
  • Oversaw collections, billing, and accounts receivable documentation, reducing outstanding invoices.
  • Coordinated communications between finance and customer service teams.
  • Scheduled meetings and maintained confidentiality in all internal operations.

Education

Associates Degree - Business Administration

Lone Star College

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Timeline

Office Manager/Administrative Assistant

Satellite Chemical
07.2022 - 01.2025

Life Insurance Agent

IntelliOne Financial Partners
06.2021 - 2024

Sale Representative

Executive Tint
08.2018 - 10.2021

Administrative Assistant

Auto Spec
01.2013 - 05.2017

Associates Degree - Business Administration

Lone Star College
Ilene Keophongsavanh