ILENE PERSKY
Encino,CA
Summary
Dynamic Patient Service Representative with extensive experience at Tower Saint John's Imaging, excelling in scheduling and insurance verification. Proven ability to enhance patient satisfaction through exceptional customer service and efficient handling of referrals. Proficient in Epic software and committed to maintaining HIPAA compliance while managing multi-phone lines effectively.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Tower Saint John's Imaging
Santa Monica, CA
09.2024 - 12.2024
- Coordinated patient appointments for various imaging procedures, organized charts, scanned intake forms, updated demographic information, documented accurate phone messages for relevant departments, managed referrals, answered multiple phone lines, verified insurance eligibility, and handled incoming faxes and emails in compliance with HIPAA regulations.
- Assisted patients with scheduling medical imaging appointments.
- Managed patient records using electronic health record systems.
- Communicated effectively with healthcare providers regarding patient needs.
Patient Service Representative
OSS Orthopedic Surgery Specialist
Burbank, CA
07.2023 - 03.2024
- Delivered exceptional customer service in call center, scheduled appointments, handled referrals, took accurate phone messages, scanned intake forms into patient chart, updated demographics, processed medication refill requests, checked emails and faxes, verified insurance benefits, collaborated with team members, and resolved patient inquiries while maintaining HIPAA compliance.
- Assisted patients with scheduling appointments and verifying insurance information.
- Managed patient records using electronic health record systems efficiently.
- Communicated effectively with medical staff to coordinate patient care.
Temporary Assignments
Los Angeles, CA
06.2016 - 05.2023
- Scheduled, rescheduled, and canceled appointments to optimize patient flow; collected copays and verified patients' insurance benefit eligibility; updated demographics and scanned intake forms to maintain accurate records; prepared charts and answered phone calls while ensuring HIPAA compliance.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Receptionist
Kaiser Permanente Hospital
Woodland Hills, California
05.2002 - 02.2015
- Scheduled appointments using electronic health record systems efficiently.
- Managed patient check-in and check-out processes accurately.
- Responded to inquiries from patients and other medical offices, ensuring clear and timely communication.
- Coordinated patient appointments and follow-ups, processed payments, and maintained accurate patient files.
- Communicated effectively with physicians, nursing staff, technicians, and medical assistants to support daily operations.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
- Assisted physicians with finalizing reports, speeches or presentations.
Education
Diploma -
North Hollywood Community Adult School
Skills
- Scheduling appointments
- Medical terminology
- Time management
- Intake forms
- Co-pay collection
- Effective communication
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Patient management
- Epic software
- Eclinical software
- Insurance verification
- HIPAA compliance
- Referral handling
- Customer service
References
References available upon request
Timeline
Patient Service Representative
Tower Saint John's Imaging
09.2024 - 12.2024
Patient Service Representative
OSS Orthopedic Surgery Specialist
07.2023 - 03.2024
Temporary Assignments
06.2016 - 05.2023
Medical Receptionist
Kaiser Permanente Hospital
05.2002 - 02.2015
Diploma -
North Hollywood Community Adult School