Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilhame Berhili

Meriden,CT

Summary

Organized individual, multitask and liaise between patients, physicians and insurance companies.

Experienced scheduler offering 10 years of experience in scheduling in different departments within the organization.

Results-oriented, team player, using advanced skills gained through training and experience to build customer service excellence.

Adapts to rapidly changing business and technology environment.

Excellent reputation for resolving problems and improving customer satisfaction.

Overview

15
15
years of professional experience

Work History

Financial Counselor

Hartford Healthcare
Newington, CT
11.2018 - Current
  • Work in a team environment, exhibit excellent teamwork and strong work ethic by promoting excellent customer service.
  • Maintain drive and determination to obtain personal and team objectives and goals.
  • Contact insurance providers to obtain key information regarding patient benefits and covered services.
  • Work directly with patients to educate about financial responsibility based on estimate created, and request a pre-payment.
  • Department Ambassador and Trainor for new hires.
  • Effective liaison between customers and internal departments.
  • Used critical thinking to break down challenges, evaluate solutions and and make suggestions to upper management.



Scheduler

HARTFORD HEALTHCARE
Newington, CT
02.2011 - 11.2018
  • Assisted with multiple Epic GoLive conversion with various department and facilities scheduling.
  • Subject matter expert with dept scheduling.
  • Acted as first point of contact and set appointments for prospective patients, and completing pre-registration.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Established and maintained client rapport by utilizing quality customer service.


Radiology Scheduler

Hartford Hospital
Hartford, CT
11.2006 - 02.2011
  • Collected, organized and entered patient data into medical systems.
  • Scheduled different modalities of the Imaging Center of Hartford Hospital.
  • Assisted in projects and analyzed data to identify opportunities for improvement.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote excellent customer service.
  • Worked with clinical and non-clinical staff to understand needs and provide excellent service.


Education

Bachelor of Arts - International Relations

University of Connecticut
Storrs, CT
05.2003

Skills

  • Verbal and Written Communication
  • Analytical Thinking
  • Service-Oriented
  • Attention to Detail
  • Critical Thinking
  • Client Needs Assessment
  • Client Engagement
  • Problem Solving
  • Coaching and Development
  • Effective training skills

Languages

French
Professional Working
Arabic
Native or Bilingual

Timeline

Financial Counselor

Hartford Healthcare
11.2018 - Current

Scheduler

HARTFORD HEALTHCARE
02.2011 - 11.2018

Radiology Scheduler

Hartford Hospital
11.2006 - 02.2011

Bachelor of Arts - International Relations

University of Connecticut

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Ilhame Berhili