Summary
Overview
Work History
Education
Skills
Timeline
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Ilhan Ugas

Snellville,GA

Summary

Dynamic professional with a proven track record at Starbucks and Idil's Boutique, excelling in team leadership and workflow management. Skilled in multitasking and fostering high customer satisfaction, I have effectively driven sales goals and streamlined operations. My adaptive approach and problem-solving skills have consistently enhanced team performance and service excellence.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
Lawrenceville, GA
11.2022 - Current
  • Preparing Coffee and Beverages: Making coffee, espresso drinks, teas, and other beverages.
    Customer Service: Greeting customers, taking orders, and providing friendly, efficient service.
    Maintaining Cleanliness: Keeping the coffee station, equipment, and customer areas clean.
    Handling Cash: Operating cash registers, processing payments, and managing orders.
    Stocking Supplies: Ensuring there are enough coffee beans, syrups, milk, and other ingredients.
    Monitoring Quality: Ensuring consistency in taste, presentation, and service.

Assistant Store Manager

Idil's Boutique
Clarkston, GA
08.2018 - 09.2022
  • Staff Management: Hiring, training, and supervising employees, scheduling shifts, and conducting performance evaluations.
    Customer Service: Ensuring a high standard of service, addressing customer complaints, and improving satisfaction.
    Sales & Targets: Achieving sales goals, tracking performance, and implementing promotional strategies.
    Inventory Control: Managing stock levels, ordering products, and reducing waste or loss.
    Store Maintenance: Ensuring the store is clean, organized, and visually appealing.
    Financial Management: Handling cash, budgets, and financial reports.

Education

High School Diploma -

Grayson High School
Loganville, GA
05-2018

Some College (No Degree) - Neuroscience

Georgia State University
Atlanta, GA

Skills

  • Time management
  • Multitasking and organization
  • Workflow management
  • Decision-making
  • Positive and professional
  • Problem-solving
  • Team leadership
  • Adaptive and creative
  • Team player

Timeline

Barista

Starbucks
11.2022 - Current

Assistant Store Manager

Idil's Boutique
08.2018 - 09.2022

High School Diploma -

Grayson High School

Some College (No Degree) - Neuroscience

Georgia State University

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Ilhan Ugas