Iliana Andujar
Pittsburgh,PA
Summary
Dynamic Supervisor with proven leadership at Block by Block, adept at training and mentoring teams to enhance productivity. Skilled in customer service and problem-solving, I excel in optimizing operations and fostering client relationships. Proficient in Microsoft Office, I bring attention to detail and a goal-oriented mindset to drive success.
Overview
3
3
years of professional experience
Work History
Supervisor
Block by Block
03.2023 - 05.2024
- Oversee the Ambassadors, clean team and Outreach operation.
- Supervised daily operations, ensuring efficiency and productivity within team activities.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Coordinated scheduling of staff shifts to optimize workforce utilization and meet service demands.
- Monitored inventory levels, facilitating timely restocking of supplies for seamless operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- public speaking, reports making, translator, tour guide.
Customer Service Manager
Elite Transit Solutions
10.2021 - 12.2022
- Developed and implemented customer service protocols to enhance client satisfaction.
- Trained and mentored team members on effective communication strategies.
- Analyzed customer feedback to identify trends and improve service offerings.
- Managed escalated customer issues, ensuring timely resolutions and follow-ups.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- brokering, dispatching, booking, quoting, cold caller, building new customer relationship, scheduling, routing, billing, and more.
Education
Associate of Science - Medical Laboratory Science
ASA College
Brooklyn, NYSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Bi-lingual
- Microsoft word, works, excel power point proficient
- Attention to detail, proactive, event planning, accounts receivable, account payable, data entry, clerical experience, payroll, multi phone line system
- Time management, problem solver, leadership skills, multitasker
Accomplishments
Developed a training program that improved employees performance.
Increased company's revenue.
Spearheaded a community outreach initiative that enhanced the company’s public image.
Languages
Spanish
Timeline
Supervisor
Block by Block
03.2023 - 05.2024
Customer Service Manager
Elite Transit Solutions
10.2021 - 12.2022
Associate of Science - Medical Laboratory Science
ASA College