Iliana Hernandez
GCP Technologies
Spring
10
years of professional experience
Experience leader and skilled project coordinator seeking a supportive role or high performing drafter role for Fiber designs.
Work History
Fiber Design Manager
9 Years 4 Months- Managed and supported a team of project professionals, providing training, guidance, and ongoing feedback to ensure projects met company and client standards.
- Conducted weekly team meetings on project requirements, quality standards, workflow expectations, and employee performance.
- Prepared weekly billing estimate reports and ensured projects contained the appropriate billing information and codes.
- Served as the primary point of contact for Comcast engineers, handling project inquiries, resolving questions, and maintaining clear communication throughout the project lifecycle.
- Participated in Comcast meetings and training sessions to stay current on new project standards and software updates, then communicated relevant changes to the team.
- Managed project final deliverables, including submitting project status, uploading completed files, and required documentation in P2 and Comcast shared folders.
- Entered project connections and required billing codes into P2 and Sphere to ensure accurate project billing.
- Utilized IRIS, project information, survey data, and regional pre-terms to assign project waves across the Freedom and Beltway regions.
- Completed a few project waves and assignments for the Keystone East region while maintaining established quality and productivity standards.
- Took on individual and complex projects during periods of high workload to support team capacity and maintain project deadlines.
- Independently completed an average of 3–5 projects per business day, demonstrating strong productivity.
- Completed Metro-E, Metro-E wholesale, Cell Backhauls, INET and Hyperbuild projects.
Call Center Representative
3 Months- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Processed transactions accurately, maintaining compliance with banking regulations and internal policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma
Skills
Employee Training & Development
Operations management
Project Coordination
Planning & Organization
Proficient in P2
Sphere
Iris & billing codes
Quality control
9+ years knowledge in the telecommunication field
Highly productive in Metro-E designs
Timeline
Fiber Design Manager
GCP Technologies
04.2017 - 08.2026Read More
Call Center Representative
Chase Bank JP Morgan
12.2016 - 03.2017Read More
Spring Woods High School
High School Diploma
Read More