Iliana Lara-ayala
Choctaw,OK
Summary
Reliable customer service cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in areas such as communication, and problem solving and flexible with changing business needs.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Frontier City
11501 N I- 35 Service Rd, Oklahoma City, OK 73131
08.2023 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed refunds and exchanges in accordance with company policy.
Education
No Degree -
Choctaw High School
Choctaw, OK05.2025
Skills
- Product Merchandising
- Customer Complaint Resolution
- Customer Service
- Drawer Management
- Customer Satisfaction
- Patience and composure
- Active listening
- Positive attitude
Accomplishments
participated and completed the oklahoma city bombing marathon
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Cashier
Frontier City
08.2023 - Current
No Degree -
Choctaw High School