Iliana Olivares
Hayward,CA
Summary
Welcoming and detail-oriented professional with experience in customer service, fast-paced environments, and maintaining high standards of organization and hospitality.
Skilled in managing diverse client interactions, multitasking efficiently, and delivering exceptional service under pressure. I excel in environments demanding high standards. Always bring strong communication and problem-solving skills to my place of work. I am devoted to giving every customer/guest a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dietary Aide
Ascension
Murfreesboro, TN
10.2023 - 01.2025
- Engaged with residents to provide positive and enriching experiences.
- Reported and documented resident changes in consumption or behaviors.
- Served specific meals to patients with special dietary needs.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
Prep Cook
Olive Garden Restaurant
Murfreesboro, TN
10.2022 - 05.2023
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Kept the kitchen area clean at all times during shifts.
- Monitored temperatures of prepared food and cold-storage areas.
Cashier
Popeye's Restaurants
Murfreesboro, TN
10.2021 - 05.2022
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate of Science - Health Sciences
Motlow State Community College
Tullahoma, TN12-2024
Skills
- OSHA compliance
- Healthcare
- Customer/Client relations
- Positive and professional
- Multi-line telephone skills
- Verbal and written communication
- Calm demeanor
- Customer service
- Food preparation
- Cash register operation
- Hospitality and accommodation
Certification
- OSHA Certified
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dietary Aide
Ascension
10.2023 - 01.2025
Prep Cook
Olive Garden Restaurant
10.2022 - 05.2023
Cashier
Popeye's Restaurants
10.2021 - 05.2022
Associate of Science - Health Sciences
Motlow State Community College
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