Summary
Overview
Work History
Education
Skills
Timeline
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Iliana Reyes

Johnston,RI

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

4
4
years of professional experience

Work History

Technical Support Representative

Mobile Beacon
02.2022 - Current
  • Acts as an initial point of contact for all device-related issues
  • Diagnose and resolve Mobile Beacon service or device issues
  • Provides feedback for product testing and launching
  • Handles warranties, product spec sheets and tutorials
  • Used ticketing systems to manage and process support actions and requests.

Receptionist

Community Care Action Program Dental
08.2020 - 10.2021
  • Center
  • Take and adjust payments using a sliding scale and Insurance
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Sterilization Assistant

Eric George DMD and Associates
10.2019 - 03.2020
  • Wrapped trays, instrument packs, and sets.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.

Server

Lucia’s Mexican Restaurant
06.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Biology

Rhode Island College
Providence, RI

Associate of Applied Science - Hygiene

Community College of Rhode Island
Warwick, RI
05.2024

Skills

  • Customer Service Expertise
  • MS Office Proficiency
  • Document Control
  • Mail Handling
  • Verbal and Written Communication
  • Bilingual in Fluent Spanish

Timeline

Technical Support Representative

Mobile Beacon
02.2022 - Current

Receptionist

Community Care Action Program Dental
08.2020 - 10.2021

Sterilization Assistant

Eric George DMD and Associates
10.2019 - 03.2020

Server

Lucia’s Mexican Restaurant
06.2019 - 03.2020

Biology

Rhode Island College

Associate of Applied Science - Hygiene

Community College of Rhode Island

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Iliana Reyes