Iliana Solano
Brownsville,TX
Overview
12
12
years of professional experience
Work History
Route Sales Representative
Bimbo Bakeries
10.2015 - 06.2017
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Processed customer payments and kept accurate financial records.
- Assisted with sorting and organizing stockroom items.
- Maintained records of sales and customer information to support accuracy.
- Delivered orders to customers to drive full satisfaction.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Stocked shelves and loaded orders to prepare deliveries.
- Maintained positive relationships with customers to promote continued business opportunities.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers through Type of Skill and Type of Skill.
Seguro Social
Psicology
08.2012 - 03.2013
- Helped students develop organizational, time management and study skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Empowered students through counseling and skill-building exercises.
Special Education Teacher
Mexico City Experience
08.2010 - 07.2012
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
Kindergarten Teacher's Assistant
School Mexico
08.2007 - 07.2010
- Helped teacher prepare instructional material and displays.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Danone
Vendedora
10.2005 - 10.2007
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Education
Licenciada En Psicología - Psicology
Universidad Autónoma De Tamaulipas
Matamoros Tamaulipas 06.2010
Certificado De Preparatoria - Administración
Preparatoria Ricardo Flores Magon
Matamoros ,Tamaulipas 07.2004
Skills
- Sales Forecasting
- Route Management
- Territory Development
- Sales Development
Languages
Spanish
Full Professional
Timeline
Route Sales Representative
Bimbo Bakeries
10.2015 - 06.2017
Seguro Social
Psicology
08.2012 - 03.2013
Special Education Teacher
Mexico City Experience
08.2010 - 07.2012
Kindergarten Teacher's Assistant
School Mexico
08.2007 - 07.2010
Danone
Vendedora
10.2005 - 10.2007
Licenciada En Psicología - Psicology
Universidad Autónoma De Tamaulipas
Certificado De Preparatoria - Administración
Preparatoria Ricardo Flores Magon
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