Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Iliana Xavier

Newport News,VA

Summary

Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and inventory management. Recognized for exceptional customer service and effective collaboration with healthcare professionals. Proficient in pharmacy software and insurance processing, ensuring compliance and patient safety while enhancing operational efficiency. Committed to delivering high-quality care in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
Yorktown, VA
08.2023 - Current
  • Dispensed medications accurately to customers and healthcare providers.
  • Assisted in managing inventory levels and restocked shelves as needed.
  • Maintained cleanliness and organization of pharmacy work areas daily.
  • Processed insurance claims efficiently for medication purchases.
  • Provided excellent customer service by answering questions and resolving concerns.
  • Operated pharmacy software to manage prescription orders and patient records.
  • Collaborated with pharmacists to prepare and label prescriptions effectively.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Assisted in training new employees on pharmacy procedures.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

Pharmacy Technician Trainee

Riverside Regional Medical Center
Newport News, Virginia
12.2022 - 05.2023
  • Gained hands-on experience in both inpatient (hospital) and outpatient (retail) pharmacy operations under the supervision of licensed pharmacists.
  • Prepared and dispensed medications accurately while adhering to safety and regulatory guidelines.
  • Assisted with inventory management, including restocking, labeling, and rotating medications to ensure proper storage and availability.
  • Entered prescription information and verified patient data using pharmacy management software systems.
  • Observed and participated in sterile compounding and IV preparation in a hospital setting following USP standards.
  • Counseled on prescription pickup procedures and insurance verification in an outpatient setting.
  • Maintained confidentiality and patient safety in accordance with HIPAA and facility protocols.

Education

High School Diploma -

Grafton High School
Yorktown, VA
06-2023

Certified Pharmacy Technician - Pharmacy

New Horizons Regional Education Center
Newport News, VA
06-2023

Skills

  • Medication dispensing and labeling
  • Inventory management
  • Pharmacy software proficiency
  • Insurance processing and claims
  • Customer service excellence
  • Team collaboration
  • Confidentiality and HIPAA
  • Knowledge of medical terminology
  • Knowledge of MS Office

Certification

  • Certified Pharmacy Technician (CPhT): Certification number is K2D9X9X8
  • Licensed Pharmacy Technician in the Commonwealth of Virginia: License number is 0230040309

Timeline

Pharmacy Technician

CVS Pharmacy
08.2023 - Current

Pharmacy Technician Trainee

Riverside Regional Medical Center
12.2022 - 05.2023

High School Diploma -

Grafton High School

Certified Pharmacy Technician - Pharmacy

New Horizons Regional Education Center

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