Iliana Margarita Black
Fort Lauderdale,FL
Summary
Organized and efficient Patient Service Associate skilled in insurance verification and patient documentation. Proven ability to maintain accurate records and provide exceptional support, contributing to improved patient experiences and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Pediatrix
Hollywood, FL
01.2022 - Current
- Collected patient information and verified insurance details accurately.
- Verifying insurance coverage, collecting co-payments, and scheduling follow-up appointments.
- Scheduled patient appointments and managed front desk operations.
- Addressed patient inquiries with professionalism and empathy to enhance patient experience.
- Maintained patient records using electronic health record systems.
- Coordinated referrals to specialists and follow-up appointments efficiently.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Built positive relationships with patients, contributing to improved satisfaction scores and quality of care.
Patient Service Associate
Bethesda Health Center
Charlotte, NC
01.2007 - 06.2014
- Managed patient check-in and registration processes smoothly.
- Assisted patients with scheduling and confirming appointments efficiently.
- Handled phone inquiries and provided accurate information to patients.
- Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
- Greeted and provided assistance to patients upon arrival at the clinic.
Education
Associate of Arts - Textil Designer
UNITEC
BOGOTA-Colombia-South America06-1998
Skills
- Insurance verification
- Appointment scheduling
- Insurance authorizations
- Customer service
- Cross-cultural sensitivity
- Effective communication
- Professionalism
- Punctuality and diligence
- Adaptability and flexibility
- Organization and attention to detail
- Ethical conduct
Languages
English
Professional
Spanish
Professional
Certification
CPR
Timeline
Patient Service Associate
Pediatrix
01.2022 - Current
Patient Service Associate
Bethesda Health Center
01.2007 - 06.2014
Associate of Arts - Textil Designer
UNITEC