Summary
Overview
Work History
Education
Skills
Timeline
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Ilianis Torres Baez

Yonkers,NY

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Westmed Medical Group
08.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.
  • Took copayments and compiled daily financial records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Manager

914 Exotics Snacks
01.2022 - 08.2022
  • Organize orders and inventory
  • Ensure high levels of customers satisfaction through excellent service
  • Track and increase sales
  • Develop promotional material
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Sales Associate

Pandora Jewelry
10.2020 - 05.2022
  • Establish and develop strong customer relationships
  • Ring up sales and receive payment
  • Maintain up-to-date knowledge of store policies regarding payments, returns, and exchanges
  • Design and coordinate jewelry displays to improve appearance of merchandise
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Lifeguard

609 Kappock Building
05.2018 - 09.2018
  • Lifeguarding
  • Observing and organizing the activities of swimmers
  • Enforcing applicable pool policies and regulations
  • Rescuing swimmers in distress, providing emergency care
  • Warning all swimmers of improper activities or danger
  • Maintaining a clean and safe environment
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Education

Diploma -

Riverside High School
Yonkers, NY

Skills

  • Reminder Calls
  • Bookkeeping Support
  • Office Administration
  • Family Medicine
  • Demographics Information
  • Document Filing
  • Patient Registration
  • System Updates

Timeline

Patient Service Representative

Westmed Medical Group
08.2022 - Current

Manager

914 Exotics Snacks
01.2022 - 08.2022

Sales Associate

Pandora Jewelry
10.2020 - 05.2022

Lifeguard

609 Kappock Building
05.2018 - 09.2018

Diploma -

Riverside High School

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Ilianis Torres Baez