Ilianna Tompkins

Ludington,MI

Summary

I have been working in the food and customer service industry for 4 years and i’ve enjoyed every minute. I love working in customer service and insuring every guest has a special experience they want to tell others about . From the time they sit to the time they leave I do my best to insure every guest enjoys their visit. I love working in face paced environments. Working as both a host and server has given me a strong understanding in the importance to work as a team in any business. I have a hard work ethic and bring a positive attitude to the work environment. Maintaining a clean and organized work environment is a huge priority for me. From cleaning bathrooms at the beach to bussing tables .

Overview

years of professional experience

Work History

Server

Windward Hampton Inn and Suites

2024.05 - Current

Explained menu items and suggested appropriate options for food allergy concerns.
Upsold high-profit items to enhance sales numbers.
Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Served food and beverages promptly with focused attention to customer needs.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Made guests feel welcomed through insuring each guests needs are met to my best abilities
Insured customers were happy despite set backs like in the kitchen or other.
Showed up in a timely manner
Kept a clean work environment from coming into work early to scrub the floors to polishing silverware

Host

Applebees

2022.09 - 2024.02

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Concessions Worker

Sunset Side Concessions

2021.07 - 2021.09

Prepared quality food while providing excellent customer service through listening to the customers needs
Consistently provided friendly service to promote better customer engagement.
Took time to insure only high quality tasting and looking food went out
Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
Maintained clean, organized workspace according to operational standards.
Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Responded to customer complaints to help resolve issues.
Communicated with customers to prepare food items and drinks, complying with requests and preferences.
Worked with team to provide stellar service during busy periods and meet customer demands.
Maintained a positive attitude in the work environment despite stressful conditions

Education

I Will Be A Highschool Senior This Coming Fall -

Manistee Middle High School, Manistee, MI

Skills

Safe Food Handling
Communication
Guest Engagement
Teamwork
Suggestive Selling
Exceptional Customer Service
Food Safety Understanding
Dining Area Maintenance

Strong Work Ethic
Cash Handling
Multitasking
Problem solving
Independent
Ability To Work In Face Paced Environments
Running Food

Timeline

Server - Windward Hampton Inn and Suites

2024.05 - Current

Host - Applebees

2022.09 - 2024.02

Concessions Worker - Sunset Side Concessions