Ilianna Padilla
Server
Ludington,MI
Summary
I have been working in the food and customer service industry for 4 years and i’ve enjoyed every minute. I love working in customer service and insuring every guest has a special experience they want to tell others about . From the time they sit to the time they leave I do my best to insure every guest enjoys their visit. I love working in face paced environments. Working as both a host and server has given me a strong understanding in the importance to work as a team in any business. I have a hard work ethic and bring a positive attitude to the work environment. Maintaining a clean and organized work environment is a huge priority for me. From cleaning bathrooms at the beach to bussing tables .
Overview
3
3
years of professional experience
Work History
Server
Windward Hampton Inn and Suites
05.2024 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Made guests feel welcomed through insuring each guests needs are met to my best abilities
- Insured customers were happy despite set backs like in the kitchen or other.
- Showed up in a timely manner
- Kept a clean work environment from coming into work early to scrub the floors to polishing silverware
Host
Applebees
09.2022 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Concessions Worker
Sunset Side Concessions
07.2021 - 09.2021
- Prepared quality food while providing excellent customer service through listening to the customers needs
- Consistently provided friendly service to promote better customer engagement.
- Took time to insure only high quality tasting and looking food went out
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Maintained a positive attitude in the work environment despite stressful conditions
Education
I Am Currently Completing My Senior Year -
Skills
- Safe Food Handling
- Communication
- Guest Engagement
- Teamwork
- Suggestive Selling
- Exceptional Customer Service
- Food Safety Understanding
- Dining Area Maintenance
- Strong Work Ethic
- Cash Handling
- Multitasking
- Problem solving
- Independent
- Ability To Work In Face Paced Environments
- Running Food
Timeline
Server - Windward Hampton Inn and Suites
05.2024 - Current
Host - Applebees
09.2022 - 02.2024
Concessions Worker - Sunset Side Concessions
07.2021 - 09.2021
Ludington High School - I Am Currently Completing My Senior Year ,
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