ILIANYS MEDINA
Miami,FL
Summary
I would describe myself as an extroverted person with ease in teamwork, with a willingness to continually learn and develop new qualities with the aim and purpose of improving my work environment.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Allan Industries Inc
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supermarket Cashier
Latin Cafe
05.2022 - 02.2023
- Assisted in training new employees on cashier procedures, enhancing overall team productivity levels.
- Handled cash, credit card, and check transactions with accuracy to ensure balanced cash drawers at the end of each shift.
- Increased sales by suggesting additional products or services based on customer needs and preferences.
- Maintained a clean, organized, and well-stocked checkout area for optimal functionality.
- Provided superior service by addressing customer inquiries promptly and courteously.
- Reduced wait times for customers through swift transaction processing and multitasking abilities.
- Managed high-pressure situations with composure, efficiently handling long queues during peak hours and maintaining customer satisfaction.
- Contributed to positive work environment through effective communication skills and collaborative teamwork approach.
- Assisted customers with bagging groceries, carrying items to their vehicles, and other requests as needed.
- Developed rapport with regular patrons through friendly interactions and personalized service, strengthening customer loyalty.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues during shift changes.
- Contributed to store''s overall success by consistently meeting or exceeding performance goals set by management.
- Collaborated with team members to deliver exceptional service during peak hours while maintaining individual efficiency.
- Prevented loss through vigilant monitoring of potential theft situations around the register area.
- Ensured pricing accuracy for customers'' purchases by routinely verifying database updates prior to ringing up items at the register.
- Resolved customer complaints and concerns in a professional manner, ensuring repeat business from satisfied customers.
- Participated in store-wide promotions and events aimed at boosting sales figures.
- Removed trash, swept, and mopped floors for professional appearance.
- Supported inventory control efforts by accurately scanning all items during checkout process.
- Operated cash register to accurately process and record customer payments.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Prepared orders for customers without delay to deliver excellent service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Contabilidad
Victoria De Vietnam
Matanzas, Cuba02.2006
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
I love watching TV and listening to music
I love watching TV and listening to music, because it is a peaceful way to relax and rest in the harmony and warmth of my home.
Timeline
Assistant Manager
Allan Industries Inc
03.2023 - Current
Supermarket Cashier
Latin Cafe
05.2022 - 02.2023
Bachelor of Science - Contabilidad
Victoria De Vietnam