Ililli Bakeye
Columbus,OH
Summary
Dedicated Customer-focused candidate eager to put excellent communication and interpersonal skills into practice; With knowledge of service delivery and proven multitasking abilities. Trainable and committed to creating warm and inviting atmosphere, to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Hostess
Old Bag Of Nails Pub
01.2023 - 04.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Closing/Opening Shift Manager
Cold Stone Creamery
01.2020 - 10.2022
- Trained employees by showing them how the cash register was used, how to serve and greet costumers as well as making time to answer the phone, being able to finish the online orders, most importantly explaining to them the flow of the business, and ensuring compliance with top quality standards.
- Stocked, monitored and maintained inventory of diverse products.
- Interacted well with customers to build connections and nurture relationships.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Maintained cleanliness and organization in establishment.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Handled customer inquiries and suggestions courteously and professionally.
- Identified problems with valves and used appropriate troubleshooting techniques to locate and resolve concerns.
Education
Whitehall Yearling High School
Whitehall, OH05.2022
Skills
- Guest Satisfaction
- Reservation Coordination
- Drink Orders and Service
- Food Preparation and Safety
- Service Prioritization
- Workflow Coordination
- Executive Management Support
- Staff Coaching and Training
- Customer Service
- Quick learner
- Able to work under pressure
Timeline
Hostess
Old Bag Of Nails Pub
01.2023 - 04.2023
Closing/Opening Shift Manager
Cold Stone Creamery
01.2020 - 10.2022
Whitehall Yearling High School
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