Iljois Mystal
Tewksbury,Massachusetts
Summary
Dedicate residential counselor with background in daily oversight and interactions with residents. Bringing work history leading and monitoring recreational activities and observing individuals during regular household routines. Professional when communicating with teammates, family members and authorities. Energetic residential counseling professional with experience monitoring residents and supporting facility operations. Expert at intake and discharge procedures, medication management and room inspections. Calm when handling incidents and crisis intervention meetings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-levee this position. Ready to help team achieve company goals. Focused team player ready to serve as mentor and resource to residents. Friendly with talent for building trust with individuals through counseling and advice. Approachable demeanor with strong problem-solving skills to tackle various needs or issues. Knowledgeable Notary Public with an honest reputation experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests. Pursuing a new professional opportunity with a growing team.
Overview
11
11
years of professional experience
Work History
Notary Public
Iljois's & Associate
06.2023 - Current
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Looked for signs of fraud or coercion and refused notarization.
- Updated journal with names and dates for permanent record.
- Advised regarding delays and special circumstances.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Examined documents for accuracy, completion and compliance before notarizing
Residential Counselor
Vinfen.org
05.2021 - Current
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Utilized Data to fill out and maintain federal and state-mandated forms, client diagnostic records, incident reports and progress notes.
Travel Advisor
FEFETRAVEL LLC
03.2021 - Current
- Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Input data into computer to improve business efficiency and reduce costs by automating operations workflow.
- Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings, and showcase expertise.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Referenced company contracts and rate desk to balance rate and revenue for client and company.
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
Security Supervisor
Allied Universal Security Services
04.2019 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Demonstrated commitment to public safety by patrolling events and well-populated establishments.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Supervised team of 23 security personnel during shift
Residential Counselor
The Edinburg Center
07.2018 - 04.2020
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Counseled 10-15 residents in group sessions to assist in overcoming dependencies and adjustments to life.
- Supported personal needs of residents dealing with diverse conditions.
Residential Counselor
Global Care
03.2018 - 02.2020
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
Seller
Les Moulins D'Haiti
02.2012 - 06.2016
- Responded to customers' complaints regarding service and product quality to solve issues.
- Packed, labeled and shipped products to customers, providing accurate delivery timelines.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Used well- established online selling techniques and procedures to market products on les cereales d'Haiti sites.
- Assisted customers via live chat and email messaging in determining product features to make purchase choices.
- Cross-sold complementary products to customers using special algorithms and promotional software.
- Used software to maintain company database with essential account and sales information.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
High School Diploma -
Malden English Leaning Center
Malden, MA03.2017
M.D. - Finance
University Quiskeya
Port Au Prince, Haiti08.2016
Masters Degree - Law Enforcement Administration
University of State
Port Au Prince, Haiti07.2014
Certificate - Banking And Financial Support Services
Professional School United Hearts
Haiti07.2008
Skills
- Emergency Support
- Dialectical Behavioral Therapy
- Containment Procedures
- Resident Support
- Complaint Reviews
- Residential and Commercial Installations
- Resident Counseling
- Care Plan Management
- Group Activities
- Administer Budget
- Greeting Visitors
- PowerPoint Presentations
- Processing Procedures
- Operational Efficiency
- Customer Satisfaction
- Documentation Skills
- Inventory Control
- Purchase Orders
- Advanced Excel Spreadsheet Functions
- Document review
Websites
Languages
Haitian creole, french, english
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Timeline
Notary Public
Iljois's & Associate
06.2023 - Current
Residential Counselor
Vinfen.org
05.2021 - Current
Travel Advisor
FEFETRAVEL LLC
03.2021 - Current
Security Supervisor
Allied Universal Security Services
04.2019 - Current
Residential Counselor
The Edinburg Center
07.2018 - 04.2020
Residential Counselor
Global Care
03.2018 - 02.2020
Seller
Les Moulins D'Haiti
02.2012 - 06.2016
High School Diploma -
Malden English Leaning Center
M.D. - Finance
University Quiskeya
Masters Degree - Law Enforcement Administration
University of State
Certificate - Banking And Financial Support Services
Professional School United Hearts
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