Summary
Overview
Work History
Education
Skills
Timeline
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Ilknur Diaz

Summary

Dynamic, customer oriented employee with 15+ years of professional experience. I worked with sector leading companies both in Media and Aviation.

Aiming to use my customer service background and communication skills in a new field. I am eager to apply my experience to a new challenge that I am very passionate about which is early childhood education.

Overview

19
19
years of professional experience

Work History

Stay At Home Mom

Self-employed
08.2022 - Current

Airport Customer Service Agent

Air Canada
11.2017 - 07.2022
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
  • Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.

Flight Chief

Turkish Airlines
10.2010 - 08.2017
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Coca-Cola Company Media Planner & Finance Officer

Universal Mc Cann - Istanbul Media
06.2005 - 06.2010
  • Maximized effectiveness of marketing campaigns by diversifying strategies across traditional and online platforms.
  • Prepared performance analysis reports on media properties, presenting findings to Coca-Cola Company.
  • Established strong working relationships with key external partners such as publishers, broadcasters, and digital platforms.

Education

Associate of Science - Media And Communication

Anadolu University
Istanbul Turkey
06-2014

Bachelor of Science - Finance

Marmara University
Istanbul Turkey
06-2003

Skills

  • Developing and maintaining effective relationships
  • Strong attention to details
  • Ability to manage complicated tasks
  • Knowledge of MS Office
  • Native Turkish speaker, fluent in English, intermediate level of Spanish

Timeline

Stay At Home Mom

Self-employed
08.2022 - Current

Airport Customer Service Agent

Air Canada
11.2017 - 07.2022

Flight Chief

Turkish Airlines
10.2010 - 08.2017

Coca-Cola Company Media Planner & Finance Officer

Universal Mc Cann - Istanbul Media
06.2005 - 06.2010

Associate of Science - Media And Communication

Anadolu University

Bachelor of Science - Finance

Marmara University
Ilknur Diaz