Illan Shnayder
Stafford,TX
Summary
I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I enhance customer experiences by understanding customer desires and providing customized solutions to build loyalty. I have extensive experience in personal training, food sales, and grocery store service. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport. I am motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
08.2021 - 12.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Head personal trainer
Giant Fitness
08.2021 - 05.2023
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Cashier/cashier assistant/maintenance
WholeFoods
08.2017 - 01.2021
- Worked in the customer service department, handling customer issues and complaints.
- Helped customers complete purchases, locate items and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Performed cash, card and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associates - Health And Wellness
Rowan University
Glassboro, NJHigh School Diploma -
Cherokee High School
Marlton 05.2016
Skills
- Customer Service and Rapport
- Sales Techniques
- Critical Thinking
- Problem-Solving Ability
- Problem Solving
- Effective Communication
- Organizational Skills
- Time Management
- Attention to Detail
- Upselling
- Team Player
- Cool Under Pressure
Additional Information
- Dean's list Rowan College at Burlington County.
- National Society of Leadership and Success.
Certification
- ACE certified personal trainer
Timeline
Server
Longhorn Steakhouse
08.2021 - 12.2023
Head personal trainer
Giant Fitness
08.2021 - 05.2023
Cashier/cashier assistant/maintenance
WholeFoods
08.2017 - 01.2021
Associates - Health And Wellness
Rowan University
High School Diploma -
Cherokee High School
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