Illana Diaz De Leon
Pflugerville,TX
Summary
Cheerful Server offering experience in fast-paced diner restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
5
5
years of professional experience
Work History
Server
Olive Garden Restaurant
01.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Server
Kerbey Lane Cafe
06.2022 - 03.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Zorbas Greek Restaurant
12.2019 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Cashier
Kentucky Fried Chicken
01.2019 - 12.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Hendrickson High School
Pflugerville, TX06.2022
Skills
- Food Safety Oversight
- Conflict and Complaint Resolution
- Kitchen Staff Coordination
- Menu Presentation
- Billing and Payment Processing
- Dining Customer Service
- Warm and Friendly
- Customer Satisfaction
Timeline
Server
Olive Garden Restaurant
01.2023 - Current
Server
Kerbey Lane Cafe
06.2022 - 03.2023
Server
Zorbas Greek Restaurant
12.2019 - 06.2022
Cashier
Kentucky Fried Chicken
01.2019 - 12.2019
High School Diploma -
Hendrickson High School
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