Illeah Stokes
Ocoee,USA
Summary
Adaptable professional with 12 years of work experience in conflict resolution, customer communications, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill the vacancy at your company.
Overview
12
12
years of professional experience
Work History
Federal Student Aid Customer Service
F.H. Cann & Associates Inc.
11.2023 - Current
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Assisted with troubleshooting to assist with site issue and multiple applications.
- Providing a breakdown of how to complete forms and definitions of information on the site.
- Maintained confidentiality of customer records at all times in accordance with company policies.
Escalation CSR
Blue Cross Blue Shield
11.2014 - 02.2022
- Resolving escalated calls for member and provider services in a inbound and outbound queue
- I adjust claims and navigate numerous systems for verification, payment, research, and communications
- Providing technical support to members and providers
- I give support to agents with navigating our systems and have made helpful guides to assist them
- Transition through several campaigns for Blue Cross Blue Shield
Proxy Solicitation Representative
AST Funds Solutions
07.2013 - 05.2014
- I informed shareholders of upcoming meetings, proposals, and board members
- I advised of all materials so that all accounts can be voted correctly and notated accordingly
Education
Associate In Arts (A.A.) - Psychology
Seminole State College
Altamonte Springs, FL08.2022
Skills
- Microsoft Windows and Office
- Upbeat and Positive Personality
- Issue and Complaint Resolution
Timeline
Federal Student Aid Customer Service
F.H. Cann & Associates Inc.
11.2023 - Current
Escalation CSR
Blue Cross Blue Shield
11.2014 - 02.2022
Proxy Solicitation Representative
AST Funds Solutions
07.2013 - 05.2014
Associate In Arts (A.A.) - Psychology
Seminole State College
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