Illiana Serna
SAN ANTONIO,TX
Summary
Trustworthy and dedicated cashier with 1 year of experience serving customers and operating registers, talented at correctly taking order information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
McDonald's Restaurant
10.2022 - 05.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- I quickly and accurately counted drawers at start and end of each shift.
- I helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Monitored areas for security issues and safety hazards.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills, and customer inquiries.
- Reconciled the cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
- Kept cash wrap stocked, products facing, and shelving free of misplaced items or trash.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Sotomayor High School
San Antonio, TX06.2025
Skills
- Team Leadership
- Positive Attitude
- Cash Drawer Reconciliation
- Flexible Schedule
- Online Order Picking
- Customer Service
- Store Opening and Closing
- Punctual and Reliable
- Procedure Enforcement
- Money Handling
Accomplishments
- Trained new hires on sales and service techniques.
- I oversaw one junior employee.
- Achieved by completing with accuracy and efficiency.
- Documented and resolved, which led to
- resolved the product issue through consumer testing.
love to help and motivate fellow classmates, by making look and feel better about themselves.
I have a talent as a make-up artist, which I use to help and motivate friends and family to look and feel better. I give advice and tips on color matching and hairdos.
Additional Information
I would love to be given the opportunity to work, become a successful student, and strive to become educated.
Languages
English,
Full Professional
Spanish
Full Professional
Timeline
Cashier Team Lead
McDonald's Restaurant
10.2022 - 05.2023
High School Diploma -
Sotomayor High School