Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Ilma Butt

Mechanicsburg,PA

Summary

Dynamic retail professional with proven expertise at TJX Marshalls, excelling in point of sale operations and customer service. Recognized for enhancing customer loyalty through effective problem-solving and product demonstrations. Committed to maintaining store organization and delivering exceptional shopping experiences, contributing to increased customer satisfaction and retention.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Women Associate

TJX Marshalls
09.2023 - Current
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed efficient cash register operations.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to ease staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked to meet or exceed special targets for credit card applications.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.


Education

Bachelor of Arts - Home Science

Nawab Azmat Ali Khan Girls Degree College
Muzaffarnagar, U.P., India
06-2009

Skills

  • Point of sale operation

  • Inventory management

  • Task prioritization

  • Problem-solving

  • Attention to detail

  • Customer service

  • Leadership qualities

  • Multiple priorities management

  • Flexible schedule

  • Customer interaction

  • Adaptability and flexibility

  • Sales expertise

  • Childcare

  • Child supervision

  • Friendly and respectful

  • Caring and responsible

Accomplishments

  • Received Associate of the Quarter in April 2024 for exceptional service.
  • Several times received personal gift card and shout outs from management for exceeding the TJX credit card applications goal.

Certification

  • American Red Cross, Babysitting Basics

Languages

Hindi
Native or Bilingual
English
Professional Working

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Fashion and Style
  • Making friends
  • Spending time with small kids

Timeline

Women Associate

TJX Marshalls
09.2023 - Current

Bachelor of Arts - Home Science

Nawab Azmat Ali Khan Girls Degree College

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Ilma Butt