Ilma Ramirez
Tampa,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Health Plan Services
08.2013 - 02.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Claims Analyst
Capital One
02.2015 - 01.2018
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
Data Analyst/Case Coordinator
DDS Lab
01.2018 - Current
- Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
Education
High School Diploma -
Lennard High School
Ruskin, FL05.2013
Skills
- Process Improvement
- Database Maintenance
- Project Management
- Business Needs Analysis
Timeline
Data Analyst/Case Coordinator
DDS Lab
01.2018 - Current
Claims Analyst
Capital One
02.2015 - 01.2018
Customer Service Representative
Health Plan Services
08.2013 - 02.2015
High School Diploma -
Lennard High School
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