Ilona Ermolova
San Diego,CA
Summary
Seeking an administrative position in a dynamic, expanding company in San Diego to leverage my passion, experience, and skills. I am a results-driven, and dedicated professional with a strong passion for communication and interpersonal collaboration. I bring a proven background in creating innovative events and formulating promotional strategies for effective marketing. Skilled in creating captivating and compelling content for social media platforms, consistently demonstrating a keen focus on engaging audiences and facilitating connection.
Overview
6
6
years of professional experience
Work History
Brand Representative/Ambassador
Masterplan Marketing
05.2024 - 06.2024
- Exceeded weekly quota by 127%
- Networked with 100+ prospects daily
- Managed relationships with long term customers
- Engaged with customers at various events and promotional campaigns
- Created a unique customer experience to increase sales
- Maintained a positive image of the brand at all times
- Participated in team training to execute business results.
Senior Staff Member/Counselor
Recreation Reimagined
10.2023 - 05.2024
- Monitor social media channels and create opportunities and innovative ideas to enrich student experience and needs
- Develop and implement daily lesson plans and social activities for students
- Collaborate with multiple cross functioning teams, schools and colleagues on how to consistently improve student experience and learning
- Foster a safe and inclusive environment conducive to the academic and personal growth of students
- Communicate regularly with parents, teachers and administrators about student progress, needs, and/or any concerns.
Event Staff Coordinator
Talent Tree Agency, LLC
06.2021 - 09.2021
- Created and executed promotional strategies for events to hit attendee targets
- Monitored and evaluated event operations to confirm continual compliance with regulations
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction
- Responded to customer inquiries and processing payments.
Hostess/Server/Waitress
Farm House Local
06.2018 - 09.2021
- Demonstrated adept prioritization in a dynamic setting, maintaining composure under pressure
- Enhanced front-of-house efficiency by skillfully managing capacity, thereby minimizing wait times for guests
- Delivered exceptional clerical support, proficiently managing multiple phone lines and ensuring the efficient reception of clients and incoming packages
- Collaborated seamlessly with the restaurant manager in the strategic ordering and stocking of inventory and supplies, contributing to the seamless flow of front-of-house operations
- Manage day-to-day office operations, including maintaining supplies, organizing workspaces, and coordinating office equipment maintenance.
Hostess/Server
Jasons
08.2020 - 02.2021
- Provided exceptional customer service as a hostess and server at a high-end restaurant, ensuring a welcoming and comfortable dining experience for guests
- Effectively managed the restaurant's reservation system, coordinating seating arrangements and optimizing table turnover to accommodate high volume and maximize customer satisfaction
- Demonstrated strong interpersonal skills by greeting and engaging with guests, attentively addressing their needs and preferences, and providing knowledgeable recommendations on menu items and drink pairings
- Maintained a polished and professional appearance, adhering to the restaurant's dress code and presentation standards
- Collaborated closely with the kitchen and bar staff to ensure timely and accurate order delivery, effectively managing multiple tables and maintaining a smooth flow of service
- Handled cash and credit card transactions accurately and efficiently, utilizing the restaurant's point-of-sale system and following all cash handling procedures
- Assisted with training and mentoring new staff members, sharing knowledge of menu items, service protocols, and customer interaction best practices.
Assistant Debate Coach
Mock Trial
10.2018 - 06.2019
- Crafted comprehensive teaching and training materials, including engaging handouts, study materials, and quizzes to facilitate effective learning
- Strategically communicated work goals and deadlines to team members, resulting in heightened productivity and successful achievement of project benchmarks
- Orchestrated recreational activities, including games and puzzles, to promote a dynamic and collaborative environment.
Education
Bachelor's Degree in Communications with a focus on Media Studies -
University of California, Santa Barbara
Santa Barbara, CA09.2023
Redwood High School
Larkspur, CA06.2019
Skills
- Interpersonal &communication skills
- Confident public speaker & writer
- Goal-Oriented
- Customer Relationship Building
- Leadership
- Effective negotiation
- Social media
- Bi-lingual
- Brand building
- Customer Service
Skills Highlights
- Strong interpersonal and communication skills
- Confident and dynamic public speaker and writer
- Ability to articulate and summarize concepts with clarity and precision
- Proven leadership skills, demonstrated through empowering team members to achieve shared goals
- Proficient in developing impactful messages tailored to target audiences, utilizing platforms such as Instagram, TikTok, Youtube, and Twitter/X.
- Successful in recruiting handful of potential candidates for various positions and organizations
- Bilingual
Languages
Russian
Native or Bilingual
Timeline
Brand Representative/Ambassador
Masterplan Marketing
05.2024 - 06.2024
Senior Staff Member/Counselor
Recreation Reimagined
10.2023 - 05.2024
Event Staff Coordinator
Talent Tree Agency, LLC
06.2021 - 09.2021
Hostess/Server
Jasons
08.2020 - 02.2021
Assistant Debate Coach
Mock Trial
10.2018 - 06.2019
Hostess/Server/Waitress
Farm House Local
06.2018 - 09.2021
Bachelor's Degree in Communications with a focus on Media Studies -
University of California, Santa Barbara
Redwood High School