Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Ilona Pagan

Ilona Pagan

Wallkill,NY

Summary

Adept at enhancing operational efficiency and guest experiences, I leveraged strong multitasking and exceptional customer service skills at Food and Fire to increase sales through upselling and meticulous attention to detail. My background includes staff training and implementing innovative solutions at Jackpocket, showcasing a blend of effective communication and technical proficiency.

Overview

4
4
years of professional experience

Work History

Server

Food and Fire
10.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Operations Technician

Jackpocket
09.2022 - Current
  • Optimized operations efficiency by streamlining processes and implementing innovative solutions.
  • Demonstrated expertise in equipment operation, contributing to higher quality outputs within tight deadlines.
  • Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
  • Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.

Target Security Specialists Trainer

Target Security
08.2021 - 09.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Established clear lines of communication between various stakeholders involved in asset protection efforts within the organization.
  • Contributed to strategic planning initiatives by providing expert insight into emerging trends in asset protection technology and methodologies.
  • Provided regular training for staff members on asset protection best practices, raising awareness and vigilance among team members.
  • Enhanced security measures by implementing asset protection strategies and policies.
  • Trained employees in best practices for asset protection, increasing awareness of potential risks and vulnerabilities.

General Merchandiser Expert

Target
04.2020 - 04.2021
  • Ensured accurate inventory levels by conducting routine stock checks and updating records accordingly.
  • Boosted sales by creating visually appealing merchandise displays and promotional arrangements.
  • Supported inventory management efforts with timely unloading of shipments and accurate record-keeping of incoming products.
  • Optimized product placement throughout the store based on analysis of sales data, leading to an increase in sales volume.
  • Greeted customers and directed to requested products.

Education

Associate Of General Studies - Biology

Dutchess Community College
Poughkeepsie, NY

Roy C Ketcham Senior High School
Wappingers Falls, NY
2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Safe Food Handling
  • Guest Relations Management
  • Allergy awareness
  • Table Setting
  • Wine service
  • Excellent Communication
  • Effective Communication
  • Staff Training
  • Team Collaboration
  • Ability to Lift 30 Pounds

Timeline

Server

Food and Fire
10.2023 - Current

Operations Technician

Jackpocket
09.2022 - Current

Target Security Specialists Trainer

Target Security
08.2021 - 09.2023

General Merchandiser Expert

Target
04.2020 - 04.2021

Associate Of General Studies - Biology

Dutchess Community College

Roy C Ketcham Senior High School

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Ilona Pagan