Ilona Utrata
Carol Stream,IL
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Esthetician
Hands & Stone
Wheaton, IL
05.2020 - Current
- Greeted clients upon arrival to spa and provided information about services offered.
- Communicated effectively with other members of the spa team regarding client concerns.
- Set up patient rooms and sterilized equipment.
- Developed a thorough understanding of available services by participating in training sessions.
- Ensured compliance with state regulations related to sanitation and health standards.
- Tested products on clients to determine best results and provide product recommendations.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
Office Coordinator
Clear Complexions Rx
Schaumburg, IL
04.2016 - 10.2024
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Handled confidential information in a discreet manner.
- Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
- Scheduled and confirmed appointments.
- Managed company database and ensured the accuracy of contact information.
- Took messages from patients and promptly relayed to appropriate staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Medical Esthetician
BU Wellness
Hinsdale, IL
05.2022 - 08.2023
- Set up patient rooms and sterilized equipment.
- Prepared medical grade chemical peels, microdermabrasion, dermaplaning, laser treatments, and other aesthetic procedures.
- Promoted patient education of skincare to enhance patient confidence and reinforce therapy.
- Meticulously maintained spa appearance and cleanliness.
- Greeted clients upon arrival for their appointments and checked them in accordingly.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Skills
- Customer relationship management
- Client scheduling
- Attention to detail
- Patient education
- Team communication
- Problem solving
- Time management
Certification
- Esthetician License 2019
Languages
English
Professional
Polish
Professional
Timeline
Medical Esthetician
BU Wellness
05.2022 - 08.2023
Esthetician
Hands & Stone
05.2020 - Current
Office Coordinator
Clear Complexions Rx
04.2016 - 10.2024
- Esthetician License 2019
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