Ilonca Cepeda
Orlando
Summary
Dedicated professional with strong customer service skills, ensuring positive interactions and guest satisfaction. Reliable and punctual with a proven ability to enhance team operations.
Overview
22
22
years of professional experience
Work History
Customer Service Cashier
Publix Grocery Store
02.2022 - Current
- Maintained product knowledge to assist customers with purchasing decisions effectively.
- Processed customer orders and accurately handled payment transactions.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Passenger Service Agent
Bags Inc. by Disney World
08.2006 - 03.2020
- Delivered exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Managed baggage handling processes, ensuring timely delivery to enhance guest satisfaction.
- Coordinated with airline representatives to facilitate seamless check-in and boarding procedures.
- Trained new staff on operational protocols and customer service standards for efficiency.
Cashier Assistant
Walmart Supermarket
03.2004 - 06.2006
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
- Assisted customers with product inquiries, enhancing shopping experience through effective communication.
- Managed inventory organization, restocking shelves to maintain optimal product availability.
- Trained new staff on cash register operations and customer service protocols, fostering a knowledgeable team environment.
Education
High School Diploma -
Richmond Hill High School
Queens, NY1996
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Phone etiquette
- Reliable and responsible
- Guest services
- Positive and professional
Languages/ English-Spanish
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Publix Grocery Store
02.2022 - Current
Passenger Service Agent
Bags Inc. by Disney World
08.2006 - 03.2020
Cashier Assistant
Walmart Supermarket
03.2004 - 06.2006
High School Diploma -
Richmond Hill High School