Ilonka Jimenez
Queens
Overview
12
12
years of professional experience
Work History
Receptionist
Riu Hotel
New York, NY
10.2022 - 05.2026
- Answered phone calls, emails, and guest inquiries promptly and professionally.
- Handled guest payments, issued receipts, and balanced cash and credit card transactions.
- Resolved guest concerns and coordinated with housekeeping and maintenance to ensure guest satisfaction.
- Maintained accurate guest records using hotel reservation and property management systems.
- Provided information about hotel amenities, local attractions, and transportation services.
- Coordinated room availability and communicated with housekeeping to ensure timely room readiness.
- Assisted with luggage storage, wake-up calls, and other guest service requests.
- Maintained a clean, organized, and welcoming front desk and lobby area.
- Ensured compliance with hotel policies, security procedures, and confidentiality standards.
- Collaborated with team members to deliver a positive guest experience and efficient hotel operations.
Front Desk Receptionist
Little Champs Daycare
The Bronx, NY
08.2018 - 01.2020
- Answered and directed incoming phone calls, emails, and inquiries.
- Managed child check-in and check-out procedures while maintaining accurate attendance records.
- Scheduled tours, meetings, and appointments for prospective families and staff.
- Maintained confidential child and family records in compliance with privacy policies.
- Processed tuition payments and issued receipts when required.
- Assisted with enrollment paperwork and maintained organized filing systems.
- Communicated daily announcements, schedule changes, and important information to parents.
- Coordinated with teachers and administrative staff to support daily center operations.
- Ordered and maintained office supplies and front desk materials.
- Monitored visitor sign-in procedures to ensure the safety and security of children.
Host
Parker & Quinn
New York, NY
06.2016 - 03.2018
- Greeted guests warmly and created a welcoming dining experience.
- Managed reservations and maintained an organized waitlist.
- Escorted guests to tables while ensuring balanced seating for servers.
- Answered phone calls and responded to customer inquiries professionally.
- Coordinated with servers and kitchen staff to ensure efficient table turnover.
- Monitored dining room activity to maintain smooth restaurant operations.
- Assisted with takeout orders and payment processing when needed.
- Maintained a clean, organized, and presentable host stand and entrance area.
- Resolved guest concerns promptly and courteously to ensure customer satisfaction.
- Provided accurate wait times and updated guests on seating availability.
- Supported team members during busy shifts to deliver excellent customer service.
- Followed restaurant policies, safety procedures, and sanitation standards.
Front Desk Receptionist
Monastery of Our Lady of Mount Carmel
Brooklyn, NY
02.2014 - 11.2016
- Greeting members, guests, and visitors in a friendly, welcoming manner.
- Answering and directing phone calls.
- Responding to emails and general inquiries.
- Scheduling appointments and reserving meeting rooms.
- Managing the church calendar and event schedules.
- Providing information about church services, ministries, and upcoming events.
- Processing donations or keeping basic financial records.
- Supporting pastors, ministry leaders, and office staff with administrative tasks.
- Keeping the reception area and office organized and presentable.
Education
Associate of Science -
Morrisville State College
Morrisville, NY05.2016
High School Diploma -
Bishop Loughlin Memorial High School
Brooklyn, NY05.2012
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Scheduling appointments
Timeline
Receptionist
Riu Hotel
10.2022 - 05.2026
Front Desk Receptionist
Little Champs Daycare
08.2018 - 01.2020
Host
Parker & Quinn
06.2016 - 03.2018
Front Desk Receptionist
Monastery of Our Lady of Mount Carmel
02.2014 - 11.2016
Associate of Science -
Morrisville State College
High School Diploma -
Bishop Loughlin Memorial High School