Ilse Balleza
Houston,TX
Summary
Dynamic professional with extensive experience at Aldine ISD, excelling in maintaining accurate records and providing exceptional customer service. Proven ability to multitask and ensure confidentiality while managing high volumes of calls. Recognized for enhancing student attendance tracking and fostering a welcoming environment through effective communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Registrar
Aldine ISD
09.2021 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with state and federal regulations.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Called parents and guardians to inquire about late or truant students.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Actively participated in meetings with academic team to discuss attendance concerns and strategies for improvement.
Campus Monitor
Aldine ISD
08.2019 - 09.2021
- Assisted in managing access control systems to ensure only authorized personnel entered secure areas of the campus.
- Monitored visitor access to the campus, ensuring all guests were properly signed in according to established procedures.
- Assisted in maintaining a positive school environment by enforcing school policies and procedures.
Campus Monitor
Aldine ISD
08.2013 - 05.2015
- Monitored visitor access to the campus, ensuring all guests were properly signed in according to established procedures.
- Assisted in maintaining a positive school environment by enforcing school policies and procedures.
- Provided security and safety to school staff and students.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Wilmer T Hall Center For Education
Houston, TX05-2007
Skills
- Bilingual
- Read, write and speak Spanish
- Maintaining documents and records
- Multitasking Abilities
- Organizational skills
- Telephone etiquette
- Confidentiality
- Call answering and routing
- Courteous and professional
Timeline
Registrar
Aldine ISD
09.2021 - Current
Campus Monitor
Aldine ISD
08.2019 - 09.2021
Campus Monitor
Aldine ISD
08.2013 - 05.2015
High School Diploma -
Wilmer T Hall Center For Education
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