ILSE FUENTES
Customer Service
901 Faile St, Bronx,NY
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Sales Representative
Native Dreams
Hicksville, NY
12.2015 - 08.2022
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Helped in the cash register when needed
Front Counter Cashier/
Pumpernickel Bagel
Long Island City, NY
04.2011 - 07.2014
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Approached every question or concern with calm and level-headed approach.
- Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week.
- Helped take big catering orders through the phone.
- Helped delivery workers with orders placed on the phone and online.
Customer Service Cashier
Posto/Vezzo Thin Crust Pizza
New York, NY
11.2009 - 10.2010
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Counted money in drawers at beginning and end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Responsible for delivery/ order pick-ups. (i.e. packing, using various third party delivery systems, etc)
Barista Shift Lead
Bcafe Bloomingdales
New York, NY
02.2007 - 10.2009
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed both cash and card purchases and returns.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Reconciled cash drawer and corrected any errors.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Managed multiple tasks in high-volume environment.
- Demonstrated knowledge and applied proper food handling standards.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Answer telephone calls regrading menu questions and business information.
Education
High School Diploma -
Central Park East High School
New York, NY 09.2003 - 06.2007
Associate of Science - Mental Health And Human Services
Kingsborough Community College of The City University of New York
Brooklyn, NY 08.2008 - 06.2010
Skills
Account servicing
Lead prospecting
Client Service
Customer Relations
Performance improvement
Problem solving strength
Revenue Generation
Product promotions
Account development
Interpersonal communication skills
Strategic planning
Timeline
Sales Representative
Native Dreams
12.2015 - 08.2022
Front Counter Cashier/
Pumpernickel Bagel
04.2011 - 07.2014
Customer Service Cashier
Posto/Vezzo Thin Crust Pizza
11.2009 - 10.2010
Associate of Science - Mental Health And Human Services
Kingsborough Community College of The City University of New York
08.2008 - 06.2010
Barista Shift Lead
Bcafe Bloomingdales
02.2007 - 10.2009
High School Diploma -
Central Park East High School
09.2003 - 06.2007