Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilsen Tapia

Houston,TX

Summary

Ilsen Tapia is a seasoned professional with over 10 years of experience in project management, team strategy, sales, and customer service. Currently excelling as an Office Manager, she brings a wealth of expertise to the table. Known for her proactive approach and meticulous attention to detail, Ilsen is a natural leader in driving projects to success. Her passion for the industry is evident in her commitment to delivering exceptional results and fostering strong client relationships. With a proven track record, Ilsen is poised to excel in an Account Manager role, leveraging her skills to drive business growth and exceed client expectations.

Overview

10
10
years of professional experience

Work History

Project Coordinator

Denkev Artistry, LLC.
Mamaroneck, NY
01.2016 - Current
  • Implemented a streamlined invoicing system, reducing billing errors by 15% and accelerating the payment process, resulting in a 20% improvement in cash flow.
  • Optimized project budgets by creating precise estimates, leading to a 10% reduction in project costs and enhancing overall profitability.
  • Revitalized travel and lodging coordination procedures, negotiating cost-effective solutions that contributed to a reduction in travel expenses.
  • Spearheaded a meticulous bookkeeping system, ensuring accurate financial records and facilitating audits.

Office Manager

Mile High Exotic Motors
Houston, TX
05.2022 - 08.2023
  • Orchestrated seamless office operations, streamlining workflows and increasing overall efficiency by 20%.
  • Devised and implemented innovative team strategies, resulting in consistently surpassing monthly goals by 15% and boosting team morale.
  • Elevated customer service standards by implementing a client feedback system, leading to a 25% increase in customer satisfaction scores.
  • Spearheaded the successful organization of company events, enhancing team collaboration and communication, ultimately contributing to a 30% improvement in interdepartmental coordination.

Beauty Specialist

Neiman Marcus
White Plains, NY
03.2017 - 09.2019
  • Pioneered immersive consumer education programs on makeup application with Tom Ford products, increasing customer product knowledge while assuring customer satisfaction.
  • Conceptualized and executed luxury beauty events, elevating brand presence and driving sales, resulting in a 25% increase in overall brand retention.
  • Surpassed vendor line sales targets through strategic client engagement and relationship-building, achieving a remarkable 20% increase in sales revenue.
  • Spearheaded a targeted marketing campaign, promoting Tom Ford products through social media channels, contributing to an expansion in brand visibility and market share.

Executive Assistant

Creative Artists Agency, CAA
New York, NY
11.2013 - 11.2014
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Facilitated seamless executive meetings by implementing an efficient scheduling system, reducing meeting conflicts by 20% and enhancing overall executive productivity.
  • Optimized travel arrangements and appointments for agents, resulting in a 15% reduction in travel-related costs and a 25% improvement in agent schedule efficiency.
  • Executed department projects with precision, achieving a 100% completion rate within established timelines and significantly contributing to the overall success of key company initiatives.
  • Spearheaded the implementation of a task prioritization system, streamlining workflow for the executive team and reducing project completion times by 30%.

Education

Bachelor of Arts - Mass Communication

Iona College
New Rochelle, NY
05-2013

Skills

  • Project Management
  • Budgeting and Bookkeeping
  • Invoicing and Financial Recordkeeping
  • Client Feedback and Satisfaction Analysis
  • Office Coordination
  • Event Planning
  • Sales Strategy and Execution
  • Vendor Line Sales
  • Scheduling and Calendar Management
  • Travel Coordination
  • Leadership
  • Team Collaboration
  • Communication
  • Customer Service
  • Strategic Thinking
  • Problem-Solving
  • Attention to Detail
  • Time Management
  • Adaptability
  • Relationship Building

Languages

Spanish
Native/ Bilingual
French
Professional

Timeline

Office Manager

Mile High Exotic Motors
05.2022 - 08.2023

Beauty Specialist

Neiman Marcus
03.2017 - 09.2019

Project Coordinator

Denkev Artistry, LLC.
01.2016 - Current

Executive Assistant

Creative Artists Agency, CAA
11.2013 - 11.2014

Bachelor of Arts - Mass Communication

Iona College

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Ilsen Tapia