Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ilyah Egans

Cleveland,OH

Summary

I am a hardworking and motivated manager and highschool student withover 4 years of experience and record of success in the service industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

McDonald's
Parma Heights, OH
01.2022 - Current
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Created detailed reports on usage patterns, trends, and customer satisfaction levels.
  • Documented processes related to the delivery of digital services.
  • Answered incoming calls promptly and professionally.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Coordinated scheduling of service appointments for customers.
  • Trained new staff members in company policies and procedures.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Crew Member

McDonald's
Parma Heights, OH
01.2021 - 03.2022
  • Assisted in the training and integration of new team members
  • Ran service adequately

Education

High School Diploma -

Berea-Midpark High School
Berea, OH
05-2025

Skills

Business Development

  • Operations Management
  • Marketing
  • Performance Evaluations
  • Customer Engagement
  • Customer Service
  • Drive-Thru Operations
  • Menu Memorization

Certification

  • Certified in the food industry for Manager positions.
  • On my way to working to get my ServSafe Certification.
  • Im also on the way to getting my high school diploma, from graduating high school

Timeline

Manager

McDonald's
01.2022 - Current

Crew Member

McDonald's
01.2021 - 03.2022

High School Diploma -

Berea-Midpark High School

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Ilyah Egans