ILYAS NUR
Minneapolis,MN
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
year of professional experience
Work History
TECHNICAL SUPPORT SPECIALIST
Alarm.com
12.2023 - Current
- Inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
- Collaborate with other team members to ensure on-going improvements in quality and service
- Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
- Provide exceptional phone-based customer support regarding Alarm.com products and services.
Education
Master of Science - Cybersecurity
St. Mary's University of Minnesota
Winona, MN01.2026
Bachelor of Science - Information Technology
Saint Mary's University
06.2022
Skills
- Python
- Linux
- Access Controls
- Active Troubleshooting
- SIEM
- Phishing Awareness
- Firewall Configuration
Certificates
Google Cybersecurity - Professional Certificate
Timeline
TECHNICAL SUPPORT SPECIALIST
Alarm.com
12.2023 - Current
Master of Science - Cybersecurity
St. Mary's University of Minnesota
Bachelor of Science - Information Technology
Saint Mary's University
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