Imaan Juhaifa
Truckee,CA
Summary
Dynamic and results-driven professional recognized for exceptional performance, with two nominations for Employee of the Quarter at Ritz Carlton Lake Tahoe. Demonstrated expertise in high-pressure environments, exemplified by participation in the prestigious Starbucks Barista Championships in Dubai, securing a championship title. Proven ability to deliver outstanding customer service while excelling in competitive settings, showcasing a commitment to excellence and continuous improvement. Passionate about leveraging skills and experiences to contribute to team success and elevate brand reputation.
Overview
6
6
years of professional experience
Work History
Server
Ritz Carlton Lake Tahoe
Truckee, California, United States
11.2024 - Current
- Welcoming guests and escort them to their assigned dining or bar areas.
- Coordinating with wait staff about available seating options and manage reservations.
- Providing accurate waiting time and monitor waiting lists.
- Deliver exceptional service to restaurant patrons.
- Ensure guest dining experience is enjoyable.
- Provide menus to customers and ensuring their orders are taken appropriately.
- Building customer loyalty by providing personalized service to our customers.
- Training workers in food preparation, and in service, sanitation and safety procedures.
- Ensuring dish is presented according to the restaurant's standards.
- Ensuring and conducting food quality checks through training and coaching waitresses and servers inline.
- Handling guest complaints, suggestions and questions regarding to food and updated beverage and food preparation guidelines.
- Resolving customer complaints regarding food service.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary writeups.
- Assign duties, responsibilities and work stations to employees in accordance with work requirements.
Barista
Starbucks
Dubai, United Arab Emirates
01.2021 - 10.2024
- Grinding and brewing coffee.
- Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees.
- Consistently providing well-crafted, beautifully presented and tasty beverages.
- Taking client orders and receiving payment.
- Speaking and interacting with both new and regular customers.
- Maintaining a clean and sanitised working environment.
- Following health and safety guidelines.
- Regularly performing stock checks in the coffee bar and placing new orders.
- Following recipes and presentations for food and beverage items, if needed.
- Being aware of and following operational policies and procedures.
- Being punctual and maintaining regular and consistent attendance.
- The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays.
- Contributing to a positive work environment.
Barista Trainer
Dunkins Donuts
Dubai
01.2020 - 01.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Education
Bachelor Of Hospitality Management - Hotel, Resort And Restaurant Management
Makerere University
Kampala Uganda12.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Timeline
Server
Ritz Carlton Lake Tahoe
11.2024 - Current
Barista
Starbucks
01.2021 - 10.2024
Barista Trainer
Dunkins Donuts
01.2020 - 01.2021
Bachelor Of Hospitality Management - Hotel, Resort And Restaurant Management
Makerere University