I Made Dwi Andika
Sarasota
Summary
Proven in enhancing customer satisfaction and streamlining guest services, I excelled at Mandapa, A Ritz Carlton Reserve, by suggesting wine pairings and maintaining composure under pressure. My blend of organizational skills and ability to cultivate warm relationships significantly contributed to team success and elevated dining experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Server
JW Marriott Grande Lakes
10.2022 - 10.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Fine Dining Server
Mandapa, A Ritz Carlton Reserve
01.2021 - 01.2022
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Multiple tasks simultaneously while remaining calm under pressure during busy shifts.
Education
Associate Degree In Hotel Management - Hotel Management
Bali Tourism Polytechnic
Bali08.2022
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
Timeline
Restaurant Server
JW Marriott Grande Lakes
10.2022 - 10.2023
Fine Dining Server
Mandapa, A Ritz Carlton Reserve
01.2021 - 01.2022
Associate Degree In Hotel Management - Hotel Management
Bali Tourism Polytechnic
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