IMAN BARAKI
Tucker,GA
Summary
Results-driven product leader with 7+ years of experience delivering measurable business outcomes at Delta Air Lines. Demonstrated success in shaping strategy, launching digital products, and building scalable solutions that increase customer satisfaction, revenue, and operational efficiency. Recognized for mentoring cross-functional teams, fostering innovation, and turning complex challenges into actionable, high-impact strategies.
Overview
7
7
years of professional experience
Work History
Senior Product Manager
Delta Air Lines
04.2023 - Current
- Developed and executed product roadmaps that aligned with enterprise strategic goals, improving on-time project delivery by 12% across multiple initiatives.
- Oversaw a multi-million-dollar enterprise digital customer communication modernization, resulting in a 70% increase in real-time, dynamic, and automated outbound communications.
- Spearheaded the design and delivery of pre-flight and day-of-travel communication enhancements, contributing to a 15% lift in customer satisfaction and a measurable increase in Net Promoter Score (NPS).
- Conducted in-depth market and competitive analysis that repositioned key digital travel solutions, driving a 20% increase in user adoption.
- Implemented KPI frameworks to measure product performance, leading to targeted enhancements that improved feature engagement by 18%.
Product Leader
Delta Air Lines
01.2021 - 04.2023
- Directed multi-million-dollar product rollouts, managing vendor contracts and stakeholder relationships to ensure 100% compliance with project timelines.
- Oversaw cross-functional project teams of 15+ members, consistently delivering within scope, budget, and quality standards.
- Partnered with executive leadership to align product strategies with Delta’s customer-first mission, resulting in a measurable reduction in customer complaints by 10%.
Senior Analyst
Delta Air Lines
04.2018 - 01.2021
- Revamped customer data analysis workflows, reducing report generation time by 30% and enabling faster, data-driven decision-making.
- Analyzed datasets exceeding 10M records to uncover trends that influenced the launch of three new operational strategies, improving efficiency and reducing costs by 8%.
- Delivered behavioral and journey insights to UX and product teams, informing design changes that enhanced feature usability by 25%.
Education
MBA - Business Administration
Benedictine University
05.2018
BA - Communications
Columbia College Chicago
05.2015
Skills
- Agile Methodology & Product Lifecycle Management
- Strategic Planning & Product Roadmapping
- UX/UI Collaboration & Design Thinking
- Cross-functional Team Leadership & Mentorship
- Competitive & Market Analysis
- KPI Development, Data-Driven Decision-Making & Performance Optimization
- Jira
- Confluence
- Figma
- Tableau
- SQL
- A/B Testing
- Google Analytics
Timeline
Senior Product Manager
Delta Air Lines
04.2023 - Current
Product Leader
Delta Air Lines
01.2021 - 04.2023
Senior Analyst
Delta Air Lines
04.2018 - 01.2021
BA - Communications
Columbia College Chicago
MBA - Business Administration
Benedictine University
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