Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Iman Benallal

virginia beach

Summary

Dedicated professional with a strong background in customer service and team management. Skilled in training new staff and streamlining processes to improve service efficiency. Committed to fostering a collaborative environment that drives team success and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wawa
Virginia Beach, VA
09.2024 - Current
  • Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
  • Handled cash transactions accurately using point-of-sale systems to ensure efficient service delivery.
  • Maintained cleanliness and organization of store areas to enhance customer experience and safety standards.
  • Assisted in training new staff on operational procedures and company policies to promote effective teamwork.

Server

Chilis's Bar and Grill
Virginia Beach, VA
03.2022 - 09.2024
  • Delivered exceptional customer service in high-volume dining environment.
  • Managed multi-table service efficiently while ensuring guest satisfaction.
  • Collaborated with kitchen staff to expedite food preparation and delivery.
  • Trained new servers on menu items, service standards, and operational procedures.

Manager

Legal Seafoods
Virginia Beach, VA
02.2022 - 08.2024
  • Led team in maintaining high standards of food quality and safety compliance.
  • Streamlined operational processes to enhance service efficiency and customer satisfaction.
  • Trained and mentored staff on best practices for food preparation and presentation.
  • Implemented inventory management strategies, reducing waste and improving cost control.

Education

High School Diploma -

Advanced Technology Center
Virginia Beach, VA

High School Diploma -

Kempsville High School
Virginia Beach, VA
12-2027

Bachelor of Arts - Finance

Old Dominion University
Norfolk, VA
12-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Microsoft Excel
  • Microsoft outlook
  • Team development
  • Microsoft PowerPoint

Certification

Excel

Powerpoint

Microsoft Word

Timeline

Customer Service Representative

Wawa
09.2024 - Current

Server

Chilis's Bar and Grill
03.2022 - 09.2024

Manager

Legal Seafoods
02.2022 - 08.2024

High School Diploma -

Advanced Technology Center

High School Diploma -

Kempsville High School

Bachelor of Arts - Finance

Old Dominion University