Iman Defrawi
Trabuco Canyon,CA
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Bath & Body Works
Aliso Viejo, CA
10.2021 - 12.2022
- Computed purchases and received and processed cash or credit payment.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Understood and followed oral and written directions.
- Handled customer complaints in a professional manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Uber Partner
Uber Eats
Aliso Viejo, CA
01.2021 - 12.2022
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Resolved customers' complaints regarding products or services.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Kept accurate logs of all deliveries and trips.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Maintained cleanliness of vehicle interior and exterior.
- Followed all safety protocols while driving.
- Achieved consistently high customer scores due to exceptional service.
- Delivered products to customer locations on time.
Education
Associate of Science - Health Sciences
Saddleback College
Mission Viejo, CA01.2023
Associate of Arts - Liberal Studies
Saddleback College
Mission Viejo, CA01.2023
Full Transfer Certification (CSU) -
Saddleback College
Mission Viejo, CA01.2023
Skills
- Order Processing
- Payment Processing
- Customer Needs Assessment
- Cash Register Operation
- Cash Handling Accuracy
- Excellent Communication Skills
- Listening Skills
- Teamwork and Collaboration
- Professional Demeanor
- Conflict Resolution
Accomplishments
- Previous Member of, The National Society of Leadership and Success (NSLS).
Affiliations
- Pursuing Higher Education
- Active and engaging member of Community
- Avid Reader
- Currently learning a new language
- Enjoys building Social Connections daily
Timeline
Sales Associate
Bath & Body Works
10.2021 - 12.2022
Uber Partner
Uber Eats
01.2021 - 12.2022
Associate of Science - Health Sciences
Saddleback College
Associate of Arts - Liberal Studies
Saddleback College
Full Transfer Certification (CSU) -
Saddleback College
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