Iman Garba
Customer Support Specialist
Lexington,KY
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in customer support.
Hardworking, driven and focused on accurately and effectively managing multiple tasks and projects. Skilled at organizing information, resolving failures and maintaining records.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Microsoft and Apple software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Valvoline Support Specialist
Valvoline Virtual Control Call Center
Lexington, KY
11.2020 - Current
- Greeted customers and answered questions about oil changes and other services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Employed multi-tasking skills to listen to callers, reiterate what was said, and double-check constructed caption concurrently.
- Collaborated with Customer Care and Store Center Mangers to correct mistakes, and handle damage claims.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Resolved customer issues and concerns with little oversight.
K12 Customer Success Enrollment Advisor
Blackboard Student Services
Lexington, Remote
06.2020 - 10.2020
- Helped students complete applications and navigate admissions processes.
- Provided prospective or new students with information about educational and career planning, university resources and academic programs.
- Communicated details about available classes, materials and services.
- Met with customers to provide information about available products and policies.
- Reached out to applicants via calls, texts, emails and social media.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized and processed enrollment applications.
University of Kentucky CDC Surveyor
University of Kentucky Survey Research Center
Lexington, Kentucky
08.2018 - 06.2020
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Consulted with clients to identify survey needs and specific requirements such as special samples.
- Directed updates and changes in survey implementation and methods.
- Entered responses from survey participants into internal database using {CDC Software} to later compile reports or conduct analysis.
Processing Clerk
Luxottica Retail
Atlanta, GA
07.2017 - 07.2018
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Specialized in the cleaning of luxury eye-wear and materials of Luxottica products.
- Performed visual assessment of products to evaluate conformance with quality standards.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Developed standard operating procedures and document workflows for current and future process steps.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Science - Kinesiology
University of Kentucky
Lexington, KY 08.2018 - Current
High School Diploma -
North Hardin High School
Radcliff, KY 12.2016 - 05.2017
Skills
Remote Work Experience
Sales expertise
Microsoft Office
SalesForce
Multi-line phone talent
Customer service
Technical Support
Excellent work ethic
Verbal and written communication
Timeline
Valvoline Support Specialist
Valvoline Virtual Control Call Center
11.2020 - Current
K12 Customer Success Enrollment Advisor
Blackboard Student Services
06.2020 - 10.2020
Bachelor of Science - Kinesiology
University of Kentucky
08.2018 - Current
University of Kentucky CDC Surveyor
University of Kentucky Survey Research Center
08.2018 - 06.2020
Processing Clerk
Luxottica Retail
07.2017 - 07.2018
High School Diploma -
North Hardin High School
12.2016 - 05.2017