Julie Truong
Prosper,Texas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
SmithRx
10.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns
- Managed a high volume of 50+ inbound calls while maintaining excellent call quality standards and adhering to established procedures
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed
- Enhanced customer satisfaction by addressing and resolving complex issues via email, phone and chat promptly and professionally
IT Help Desk Technician
Avallation
10.2022 - Current
- Configured hardware, devices, and software to set up work stations for employees
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions
- Excelled on appropriate metric selection for performance tracking, aligning KPIs with overall company goals
- Implemented cybersecurity measures to protect sensitive patient information from potential breaches
Education
Bachelor of Science - Public Health
University of Arizona
Tucson, AZ05.2025
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Claims Processing/Review
- Healthcare Benefits
- Proficient in MS Office Applications
- Remote Work Experience
- Problem Resolution
- Customer satisfaction measurement
Timeline
Customer Support Specialist
SmithRx
10.2023 - Current
IT Help Desk Technician
Avallation
10.2022 - Current
Bachelor of Science - Public Health
University of Arizona
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