Summary
Overview
Work History
Education
Skills
Personal information
Languages
Timeline
Generic

Imane Touzara

Houston,TX

Summary

Sales customer service professional with more than 15 years of experience. Outstanding skills in interpersonal communications, negotiation and people management seeking full time position. A solid understanding of sales principles, strategies, and techniques. A combination of sales expertise, leadership abilities, and strong communication skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic and adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Houston, US
10.2023 - Current
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Managed filing of prescriptions, both electronically and manually.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Answered telephones to respond to questions or requests.

Shift Manager

CVS Pharmacy
05.2023 - 10.2023
  • Responsible for opening and closing the store and counting money and making it ready for deposit
  • Greeting customers and interacting with hundreds of customers
  • Dealing with customer inquiries, complaints, and concerns with empathy and patience
  • Responsible for scanning the merchandise and putting it on the shelf
  • Work harmoniously with sales team, foster a positive and cohesive work environment.

Sales Associate

Palais Royal
02.2014 - 05.2020
  • Supervising established client accounts
  • Interacting with thousands of customers on the daily
  • Training new employees
  • Greeted customers immediately with a friendly and sincere welcome.

Sales Associate

Payless Stores
06.2012 - 09.2014
  • Wrote concise and effective customer proposals
  • Made regular status reports: follow-ups, closings and activities
  • Using suggestive selling techniques to increase sales.

Manager

Marrakech Travel Agency
07.2006 - 08.2012
  • Responsible for both sight-seeing tours and skiing resorts in Morocco
  • Handle multiple tasks simultaneously and ensure timely follow-up with clients and team members
  • Worked with customers professionally to meet their needs and schedules.

Education

Certificate of Completion - Electrocardiography ECRD 1011

Houston Community College
Houston, TX
01-2024

Certificate of Completion - Diagnostic Electrocardiography ECRD 1073

Houston Community College
Houston, TX
01-2024

Certificate of Completion - Introduction To 12-Lead ECG Interpretation EMS 105

Houston Community College
Houston, TX
01-2024

Certificate of Completion - ECG-12lead Fundamentals ECRD 1072

Houston Community College
Houston, TX
11-2023

Prerequisites-Core Subjects -

Houston Community College
05.2023

Diploma in Marketing And Technical Sales -

Academy: I.S.T.A.H.T of Marrakech
06-2006

Skills

  • Communication Skills
  • Leadership
  • Analytical
  • Computer skills: Word, Excel, PPT, and Access
  • ECG rhythm interpretation
  • Stress testing
  • Data Recording
  • Self Motivation
  • Interpersonal Communication

Personal information

Analyzing and interpreting rhythms

Customer service professional

Languages

  • English, Full Professional Proficiency
  • Arabic, Native or Bilingual Proficiency
  • French, Full Professional Proficiency
  • Spanish, Professional Working Proficiency

Timeline

Pharmacy Technician

CVS Pharmacy
10.2023 - Current

Shift Manager

CVS Pharmacy
05.2023 - 10.2023

Sales Associate

Palais Royal
02.2014 - 05.2020

Sales Associate

Payless Stores
06.2012 - 09.2014

Manager

Marrakech Travel Agency
07.2006 - 08.2012

Certificate of Completion - Electrocardiography ECRD 1011

Houston Community College

Certificate of Completion - Diagnostic Electrocardiography ECRD 1073

Houston Community College

Certificate of Completion - Introduction To 12-Lead ECG Interpretation EMS 105

Houston Community College

Certificate of Completion - ECG-12lead Fundamentals ECRD 1072

Houston Community College

Prerequisites-Core Subjects -

Houston Community College

Diploma in Marketing And Technical Sales -

Academy: I.S.T.A.H.T of Marrakech

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Imane Touzara